customer service

Great servers deserve great tips. So, does automatic gratuity mean tips are handled?

This is the second day IN A ROW that we've had to post something like this.

I was really, REALLY disappointed with the human race last night.

After three bad experiences in a week, I'm starting to wonder.

Frankly, I'd laugh if one of my creditors changed my name on my bill, but this woman is not amused.

Some phone representatives are relentless. This one goes way beyond that.