Welcome to the spiral of frustration that became my Sunday.

First off, I have had excellent customer service delivered via social media. Yep, I'm looking at you Southwest Airlines. Thumbs up!

 

"BORAT: Touristic Guidings to Minor Nation of U.S. and A. and Touristic Guidings to Glorious Nation of Kazakhstan"
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But with the good. Comes the bad.

 

My Saturday night was spent looking for a hotel. I am attending a concert at LCA in Detroit on Black Friday. Since I am a responsible adult I chose to get a hotel room downtown so I can let loose and not drive the hour back to Genesee County. Easy enough. I opened my Travelocity app. And quickly found plenty of options.

 

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Thanks to my fancy new iPhone X and Apple Pay I was able to find a good rate and reserve it with a tap of a button. Except for one thing!

 

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Yes, it indeed looks like Travelocity's app defaulted to that night. As in, on Nov. 18th I booked a hotel room for Nov. 18th.

 

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Easy fix, right? Especially when there was a quick solution via Traveolcitys social media team.

 

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I sent a quick DM. Thinking that things could be cleared up soon.

 

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As I awoke on Sunday I saw that this was not the case. Travelocity quickly passed the buck to the DoubleTree by Hilton.

 

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Obviously, I then contacted DoubleTree by Hilton with a tweet and a DM.

 

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Strap in. It's going to get fun.

 

Sandown Races
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Traveolcity, citing the DoubleTree by Hilton policy, says they will not refund the purchase amount.

 

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Meanwhile the DoubleTree by Hilton, citing the Travelocity policy, says they will not refund the purchase.

 

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Then to top it off apparently the DoubleTree by Hilton Twitter account is not run by the actual DoubleTree by Hilton (Detroit-Ft. Shelby) in question. So they pass it off to them.

 

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Mind you this has been going on while I watch my beloved Chicago Bears biff every opportunity to defeat the Detroit Lions. Congrats on that one pride. A win is a win!

 

Staley Da Bear
MarcusD via Twitter
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So, here's to the best, and in this case worst, social media customer service one can get!

 

duh1
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