Ford Manager Fixed a Flint Woman’s Transmission for Free – The Good News
He didn't even want to be identified by name in the news; just as an "engineer."
Flint resident Michelle Hughes was featured in a Detroit Free Press column about Ford Fiestas and Focuses having faulty transmissions. In a surprise move, Ford's North American powertrain executive quality manager decided to pay a visit to Flint on Monday to talk to Hughes.
He and a fellow engineer did a quick inspection of the car, drove Hughes to a local Ford dealership...and then had the transmission replaced, free of charge.
Michelle is part of a class-action lawsuit that covers Ford Focus and Fiesta owners but does not have her own lawyer.
Obviously, big picture, a defective transmission is a huge problem...but overall, this was a very cool thing to do. Kudos, Ford. Now make sure that NOBODY has faulty transmissions from here on out, mmmmkay?