Dunkin’ Donuts Rewards Employee For Dealing With Customer Rage
Whoever said that “the customer is always right”, never met this customer! Warning this is a NSFW video with strong language!
In this NSFW video, a woman identified as Taylor Chapman becomes the customer every clerk fears. She unloads some pent up anger that is targeted at a Dunkin’ Donuts employee. Fueling her anger is the fact that she didn’t get a receipt on her previous trip, and she wants a free order as compensation.
The real star of this video is the employee who maintains control and tries to patiently deal with the situation.
@laurasterritt Our franchisee will b recognizing the employees 4 their efforts. They handled the difficult situation w/ race and patience.
— Dunkin’ Donuts (@DunkinDonuts) June 11, 2013