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You’re Not Crazy — Charter Duplicate Email Problem Caused by Technical Glitch

Charter acknowledges duplicate email issues
Joe Raedle, Getty Images

If you’re a Charter Communications customer, you’ve probably noticed that some of your email messages are being delivered to your inbox again, and again, and again. You’re not crazy. Charter acknowledges that many of their Internet customers in several Michigan markets, as well as other states, are seeing multiple copes of messages in their inbox.

The cable provider also notes that they are not able to estimate when the issue will be resolved. In other words, shut up. They’re working on it.


Charter Communications, Facebook

Here’s the non-technical explanation, which I gave my wife when she first started complaining about noticing the problem on Monday. (6/9) When an email is sent, it travels through several networks and servers before it reaches its final destination. As it’s passed from server to server along the way, a confirmation is sent back to the last sender. If there’s a slow computer somewhere in the chain, one or more of the servers will send the message again, which will result in duplicate email messages.

So, here’s what you can do when a handful of emails from friends, relatives, Kohl’s, PayPal, and Amazon multiply into several dozen messages: Hit the delete key. Yup, that’s pretty much it.

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